This position provides technology service and support for the core banking platform to elevate the reliability, stability, security and performance of software development in leveraging efficiencies for Credit Union personnel through use of computing technologies.
ESSENTIAL FUNCTIONS
Utilize service desk system to resolve issues reported and route tickets appropriately.
Responsible for updating and maintaining job scheduling systems. This includes updating the software as well as creating jobs, schedules, and maintaining calendars.
Trouble shooting and resolving job scheduling system job failures.
Determine and resolve end-user problems on the core systems in a timely manner.
Responsible for moving new programs and jobs to the live core platform.
Work with internal developers on initial testing and rollout of custom programming requests.
Work with departments and project teams on core product development features.
Assist with projects that integrate with core systems to ensure applications work properly.
Assist with updates, releases, and patches of applications.
Assist with annual core platform failover testing.
Perform testing, locate potential problems and solve in an efficient manner.
Provide accurate and quality analysis of new and existing applications.
Responsible for identifying and addressing current and future business needs.
Participate in IT on-call and holiday coverage rotation as well as being on-call for job scheduling issues.
Perform IT on-call duties as assigned.
Performs other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Knowledge of:
Critical thinking
Experience working within ITIL and ITSM environments
Financial business platforms
Technology operations, procedures, and systems
Technology and various software systems
Problem solving of technological environments
Ability to:
Think creatively
Solve practical problems and deal with variables in situations
Organize and prioritize to meet deadlines
Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
Analyze and comprehend technical documents
Skill in:
Excellent communication and interpersonal skills to effectively work with members and co-employees
Making effective and timely decisions
Troubleshooting issues and researching data to determine best solutions
QUALIFICATIONS Critical Development Experiences:
Pursue opportunities for professional growth and development through training, education and self-study
Successfully complete all applicable compliance training and testing
Education and experience equivalent to:
Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job required.
REQUIREMENTS
Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members
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About Bartlesville, OK
Ready to embark on a new career adventure in Bartlesville, Oklahoma? This vibrant city offers a unique blend of small-town charm and big-city opportunities. With companies like Phillips 66 and ConocoPhillips calling Bartlesville home, job seekers have access to a multitude of industries and career paths. Explore job opportunities in this thriving community nestled near the scenic Osage Hills State Park, where outdoor enthusiasts can enjoy hiking, biking, and camping. Discover local gems like the Price Tower Arts Center, showcasing the innovative architecture of Frank Lloyd Wright, or catch a show at the historic Bartlesville Community Center. Indulge in delicious local cuisine, explore the town's art galleries, or cheer on the Bartlesville Bruins' sports teams. Don't miss out on the chance to grow your career in this hidden gem of Oklahoma!
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