Remote in a 200 mile radius of Oklahoma City, OK Job Summary
The Senior IT Business Analyst – ServiceNow plays a critical role in supporting and advancing an enterprise ServiceNow platform. This position partners closely with business stakeholders, Application Development teams, and ServiceNow platform teams to define, document, and translate business needs into scalable, high-quality ServiceNow solutions.
This individual will be responsible for driving requirements across ServiceNow modules, ensuring alignment between business objectives and platform capabilities, and supporting the full solution lifecycle. Key Responsibilities
ServiceNow Business Analysis & Platform Enablement
Serve as a primary business analysis lead for initiatives leveraging the enterprise ServiceNow platform
Partner with business stakeholders to understand operational needs, strategic objectives, and desired outcomes supported by ServiceNow
Collaborate closely with ServiceNow Application Development and Platform teams to translate business requirements into functional and technical requirements
Evaluate enhancement requests and new use cases to ensure alignment with platform standards and enterprise roadmap
Requirements Elicitation & Documentation
Lead end-to-end requirements gathering using best-practice techniques including workshops, interviews, process modeling, user stories, use cases, and workflow analysis
Document current-state and future-state business processes, identifying gaps and opportunities for ServiceNow automation and optimization
Develop high-quality artifacts including business requirements, functional specifications, user stories, and acceptance criteria
Maintain traceability across business, functional, and technical requirements
Solution Design & Delivery Support
Translate business needs into ServiceNow functional and configuration requirements consumable by developers and administrators
Participate actively in solution design reviews to ensure proposed configurations meet business needs and platform best practices
Support evaluation of solution options, including platform enhancements and integrations
Partner with architects and development teams during build and deployment phases
Develop an understanding of cost, effort, and value tradeoffs related to ServiceNow solution options
Required Experience & Qualifications
8+ years of experience as a Business Analyst supporting enterprise technology solutions
3+ years of experience working within a ServiceNow enterprise environment
Proven experience partnering with ServiceNow developers, platform administrators, and application development teams
Strong ability to translate business needs into ServiceNow functional and technical requirements
Experience in business process transformation, workflow automation, and system re-engineering
Excellent stakeholder engagement, facilitation, and communication skills
Education
Bachelor’s degree in Information Technology, Business, Analytics, or equivalent experience
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